baiee Responsible Gaming —
Play Smart, Stay in Control
baiee is committed to providing a safe, fair, and enjoyable gaming environment for every registered player in Bangladesh. Gambling is entertainment — and keeping it that way is a shared responsibility between the platform and the player. This page explains the tools, policies, and support channels baiee has put in place to help you maintain full control of your gambling activity at all times.
Six Pillars of Responsible Gaming at baiee
baiee's responsible gaming framework is built around six core principles. Together they form the foundation of a safer, more transparent gambling environment for every player across Bangladesh.
Strict 21+ Age Policy
baiee enforces a mandatory minimum age of 21 years for all registered players. Age verification is required during the registration process and at the point of first withdrawal. Any account found to belong to an individual under 21 will be immediately suspended and all deposits returned.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their baiee account settings. Once a limit is set, it takes effect immediately for reductions and after a 24-hour cooling period for increases — giving you a structural barrier against impulsive overspending on the platform.
Session Time Limits
Set a maximum session duration for your baiee account to ensure you take regular breaks. Once the time limit is reached, you will receive a notification and be prompted to log out. Session reminders can also be configured to alert you after every 30, 60, or 90 minutes of continuous play.
Time-Out & Cooling-Off
If you feel you need a short break from gambling, baiee's time-out feature allows you to suspend your account for a period of your choosing — from 24 hours up to six weeks. During a time-out period, you will not be able to log in, place bets, or claim bonuses on the baiee platform.
Self-Exclusion Programme
Players who feel their gambling has become a problem can request a self-exclusion of up to five years. Self-exclusion is free, confidential, and takes effect immediately upon confirmation. During a self-exclusion period, baiee will also suspend all marketing communications to the affected account.
Reality Checks & Loss Limits
baiee's reality-check feature displays a summary of your net gaming activity at regular intervals so you always have an accurate picture of your spending. Players may also set loss limits — a cap on the total amount they are willing to lose in a given period — as an additional spending safeguard.
Responsible Gaming Tools in Detail
Every responsible gaming tool available on baiee is free to use, accessible directly from your account settings, and designed to put control firmly in your hands. Here is how each tool works in practice.
Deposit Limit Controls
Set a maximum deposit amount per day, per week, or per calendar month. Limits can be lowered instantly. Raising a limit requires a 24-hour waiting period to prevent impulsive decisions. You can view your current limit and remaining allowance at any time in your account dashboard.
Session Time & Reality Checks
Define the maximum time you wish to spend on baiee in a single session. Configure reality-check pop-ups at intervals of 30, 60, or 90 minutes. Each check shows your total session duration, net win/loss position, and allows you to continue or end the session with a single tap.
Short-Term Time-Out
Activate a time-out of 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account is suspended immediately — you cannot log in, deposit, or bet. Any open bets placed before the time-out will be settled normally. Time-outs cannot be cancelled early; the full duration must elapse before you can access your account again.
Long-Term Self-Exclusion
Request a self-exclusion of 6 months, 1 year, 3 years, or 5 years. Self-exclusion is permanent for its duration — it cannot be reversed or shortened. baiee will immediately cease all marketing communications. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".
How to activate these tools: Log in to your baiee account and navigate to Account Settings → Responsible Gaming. All tools are available there at no charge. If you are unable to access your account or need immediate assistance, contact our 24/7 support team via live chat or email [email protected].
Recognising Problem Gambling
Problem gambling can develop gradually, and many players do not recognise the warning signs until they are already in financial or emotional difficulty. The following behaviours are common indicators that gambling may be causing harm. If you identify with several of these signs, baiee strongly encourages you to use the self-exclusion tool or reach out to our support team immediately.
- Spending more money on gambling than you can comfortably afford to lose
- Chasing losses — continuing to bet in an attempt to win back money you have lost
- Borrowing money from friends, family, or financial institutions specifically to fund gambling
- Neglecting work, education, family, or personal responsibilities because of time spent gambling
- Feeling restless, irritable, or anxious when not gambling or when attempting to cut down
- Lying to family members or friends about the extent of your gambling activity
- Using gambling as a way to cope with stress, depression, loneliness, or other emotional problems
- Being unable to stop or reduce gambling despite repeated attempts to do so
- Spending increasing amounts of time and money to achieve the same level of excitement from gambling
- Risking or losing significant relationships, employment, or educational opportunities due to gambling
You are not alone. Problem gambling is a recognised condition with effective treatments available. Reaching out early leads to far better outcomes. Contact baiee support or a professional helpline today — there is no cost and no judgement.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to three or more, it is worth speaking to a professional or using baiee's self-exclusion tool as a precautionary measure. This is not a clinical diagnostic tool — it is a guide to prompt self-reflection.
Have you ever gambled with money you needed for essential expenses such as rent, food, or utility bills?
Have you ever felt the need to increase the size of your bets to feel the same level of excitement?
Have you tried to cut down on gambling but found yourself unable to stick to that decision?
Have you missed work, study, or family commitments because you were gambling or recovering from a gambling session?
Have you ever borrowed money or sold possessions to fund your gambling activity?
Do you find yourself thinking about gambling often during the day, even when you are not actively playing?
Have you ever felt shame, guilt, or regret about the amount you have gambled — but continued gambling anyway?
Has a family member, partner, or close friend expressed concern about your gambling behaviour?
How to Request Self-Exclusion on baiee
Requesting a self-exclusion on baiee is straightforward and takes effect immediately. Follow the steps below. If you encounter any difficulty, our support team is available around the clock to complete the request on your behalf.
Log in to your baiee Account
Go to https://baiee.io and log in using your registered username and password. If you cannot log in, contact support directly via live chat.
Navigate to Responsible Gaming Settings
Click on your profile icon in the top right corner, then select Account Settings → Responsible Gaming from the dropdown menu.
Select Self-Exclusion Duration
Choose your preferred self-exclusion period: 6 months, 1 year, 3 years, or 5 years. Read the confirmation notice carefully before proceeding.
Confirm and Receive Acknowledgement
Confirm your request. Your account will be suspended immediately. You will receive a confirmation email at your registered address. The exclusion period cannot be shortened or reversed once confirmed.
Alternative method: Email [email protected] with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion period. Our team will process your request within two business hours and send written confirmation.
Setting Deposit & Loss Limits
Deposit limits and loss limits are two of the most practical tools for keeping your gambling within a budget you are genuinely comfortable with. Below is a breakdown of both controls, including how they interact with each other and how quickly changes take effect on the baiee platform.
Daily Deposit Limit
Cap the total amount you can deposit into your baiee account within any 24-hour rolling window. For example, setting a daily limit of ৳2,000 means you cannot deposit more than that amount in a single day, regardless of how many separate transactions you attempt. Minimum daily limit: ৳500. Reductions: immediate. Increases: 24-hour delay.
Weekly Deposit Limit
A weekly cap that resets every Monday at 00:00 Bangladesh Standard Time (BST, UTC+6). Useful for players who prefer a longer planning horizon. The weekly limit works in parallel with the daily limit — both limits apply simultaneously, so the more restrictive of the two always takes precedence at any given moment.
Monthly Deposit Limit
A calendar-month ceiling on all deposits. Resets on the first of each month at 00:00 BST. baiee recommends this limit for players who receive a monthly salary or income and want to pre-commit to a fixed entertainment budget. Your remaining monthly allowance is always visible in the Responsible Gaming dashboard.
Loss Limit
Set a maximum net loss threshold for a daily, weekly, or monthly period. Once your net losses reach the defined amount, baiee will automatically suspend your ability to place new bets until the period resets. Loss limits take effect immediately and apply across all game categories — cricket, slots, live casino, e-sports, and exclusive games.
Protecting Minors from Gambling
baiee enforces a strict 21+ minimum age policy and takes all reasonable steps to prevent underage individuals from accessing its gambling services. Parents and guardians in Bangladesh can take additional protective measures at home.
Mandatory Age Verification
Every new baiee account must pass an age and identity verification check before the first withdrawal is processed. Verification requires a valid National Identity Card (NID) or passport. Any account found to belong to a person under 21 is immediately closed and all deposits are returned to the original payment method.
Parental Control Software
baiee strongly recommends that parents and guardians in Bangladesh install parental control software on all shared devices to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Qustodio, and built-in device screen-time controls can be configured to block gambling-related websites and apps entirely.
Keep Your Credentials Private
Never share your baiee username, password, or bKash/Nagad PIN with anyone — including family members. If you share a device with children or teenagers, always log out of your baiee account after each session and ensure your login credentials are not saved in your browser's autofill. Enable two-factor authentication for an extra layer of account security.
Open Conversations at Home
Talk openly with young people in your household about the risks of gambling. Explain that gambling is not a reliable way to earn money and that outcomes are determined by chance. Research shows that families who have honest conversations about gambling risks have significantly lower rates of problem gambling among their children in adulthood.
Report Underage Accounts
If you believe a minor has created a baiee account, report it immediately to [email protected] with the subject line "Underage Account Report". Include any details you have about the account. baiee will investigate all reports within two business days and take appropriate action, which may include permanent account closure and return of deposited funds.
Device-Level Access Controls
Use device PINs, biometric locks, and app-level passwords to ensure children cannot access your mobile phone or tablet while you are logged in to baiee. On Android and iOS, you can restrict access to individual apps using built-in screen-time and app-lock features available in your device's settings menu.
Support Channels & Helplines
Whether you need to activate a responsible gaming tool, request a self-exclusion, or simply talk through concerns about your gambling, baiee's support team and the following resources are available to help — at no cost and with complete confidentiality.
baiee Live Chat Support
Available 24 hours a day, 7 days a week directly on the baiee platform. Our trained support agents can activate responsible gaming tools, process time-out requests, and connect you with specialist resources immediately. Access via the live chat icon on any page of baiee.io.
Email Support
Send a message to [email protected] at any time. For responsible gaming requests, include the subject line "Responsible Gaming Request" along with your registered username and a description of the assistance you need. baiee aims to respond to all responsible gaming emails within two business hours.
WhatsApp Support
Reach the baiee support team on WhatsApp at +880 1700 000000, available between 09:00 and 01:00 Bangladesh Standard Time (BST, UTC+6), seven days a week. WhatsApp is a convenient option for players who prefer messaging over email for sensitive support requests.
Kaan Pete Roi (Bangladesh)
Kaan Pete Roi is a voluntary emotional support and mental health helpline operating in Bangladesh, providing confidential listening and counselling services. While primarily focused on emotional health, their trained counsellors can offer guidance and referrals for individuals experiencing stress related to financial or gambling issues.
National Mental Health Helpline
The Directorate General of Health Services (DGHS) in Bangladesh operates a national mental health helpline. Individuals experiencing anxiety, depression, or behavioural issues — including those related to compulsive gambling — can access free counselling services through government-supported health facilities across Dhaka, Chittagong, Sylhet, and other major cities.
Gamblers Anonymous (International)
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meetings and resources are available online at no cost to participants anywhere in the world, including Bangladesh.
Play Responsibly — and Enjoy Everything baiee Has to Offer
Now that you are familiar with baiee's responsible gaming tools and policies, explore the platform with confidence. Set your limits, stick to your budget, and enjoy cricket betting, premium slots, and live casino games — all in a safe and secure environment built for Bangladeshi players.
21+ Only Gambling should be entertainment, not a financial solution. Please play responsibly within your means.