baiee Privacy Policy —
Your Data, Handled with Care

Section 01

Introduction

baiee (referred to in this document as "baiee", "the Platform", "we", "us", or "our") is committed to protecting the privacy and personal data of every player who registers and uses the baiee platform at https://baiee.io. This Privacy Policy sets out in clear and transparent terms what personal data we collect about you, the purposes for which we process that data, who we may share it with, how long we keep it, and what rights you have in relation to it.

This Privacy Policy applies to all personal data collected by baiee through the baiee website, any mobile-optimised version of the platform, customer support interactions, and any promotional or marketing communications you receive from us. It applies to all registered players accessing the platform from Bangladesh and any other permitted jurisdiction.

This Privacy Policy should be read alongside baiee's Terms & Conditions and Responsible Gaming Policy, both of which are available on the baiee platform. Together, these documents form the complete agreement governing your use of baiee's services. Any capitalised terms used in this Privacy Policy have the same meaning as defined in the baiee Terms & Conditions unless otherwise stated here.

baiee takes its data protection obligations seriously. We apply recognised data minimisation principles — collecting only what is necessary — and maintain rigorous technical and organisational security measures to protect all personal data processed on the platform.

Section 02

Personal Data We Collect

baiee collects personal data in several categories, each of which serves a specific, legitimate purpose. The categories of personal data we collect about you include:

Identity Data

This includes information that identifies you as an individual:

Contact Data

Information we use to communicate with you about your account and our services:

Financial Data

Information required to process deposits, withdrawals, and comply with anti-money-laundering obligations:

Technical Data

Information collected automatically when you access the baiee platform:

Behavioural & Gaming Data

Data generated by your activity on the baiee platform, used to deliver a personalised experience, monitor for problem gambling, and comply with responsible gaming obligations:

Communications Data

Records of communications between you and baiee, including support ticket transcripts, live chat logs, email correspondence, and complaint records. These are retained for dispute resolution and quality assurance purposes.

Section 03

How We Collect Your Data

baiee collects personal data through the following channels:

• Direct submission by you — when you complete the baiee registration form, submit identity or payment verification documents, contact our support team, or participate in any survey or promotional activity on the platform;
• Automated collection — through cookies, web beacons, server logs, and similar technologies when you browse and use the baiee platform (see Section 9 for full details on cookies);
• Third-party verification providers — baiee works with reputable third-party identity verification and age-verification service providers who may supply or cross-reference data from public records to confirm the accuracy of the information you have provided;
• Payment processing partners — when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment partner processes your transaction and may share transaction confirmation data with baiee for reconciliation purposes;
• Fraud prevention and AML services — baiee uses third-party fraud detection and anti-money-laundering screening services that may access publicly available data or sanctions-list databases to verify player identities and flag high-risk transactions.

Section 04

How We Use Your Personal Data

baiee uses your personal data only for the specific purposes described below. We do not use your data in any way that is incompatible with the purpose for which it was originally collected.

Section 05

Legal Basis for Processing Your Data

baiee processes your personal data only where a valid legal basis exists. The legal bases on which baiee relies are:

• Contract performance — processing is necessary to create and manage your account, execute deposits and withdrawals, award bonuses, and deliver the gambling and betting services you have contracted for;
• Legal obligation — processing is required to comply with applicable law, including age verification, anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and any request from a competent regulatory authority or law enforcement body;
• Legitimate interests — processing is necessary to pursue baiee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality and performance of our services. baiee performs a balancing test to ensure our legitimate interests do not override your fundamental privacy rights;
• Consent — where you have given explicit, informed, and freely given consent to a specific type of processing, such as receiving promotional emails or SMS marketing messages from baiee. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Section 06

Sharing Your Personal Data

baiee does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. baiee may share your personal data with third parties only in the following circumstances and only to the minimum extent necessary:

• Identity and age verification providers — third-party KYC and identity verification services used to confirm player eligibility and comply with our age-verification obligations;
• Payment processors — bKash, Nagad, Rocket, Upay, and card processing partners used to facilitate deposits and withdrawals on your account. Each partner processes your financial data under their own privacy terms, which govern their specific handling of your payment information;
• Fraud prevention and AML services — specialist third-party providers who screen transactions and player profiles against fraud indicators and global sanctions lists to protect the platform and comply with financial crime regulations;
• Game providers — where you play games provided by third-party studios such as Evolution Gaming, Pragmatic Play, Microgaming, Spribe, or Ezugi, limited technical data (such as your anonymised player ID and session token) is shared with the game provider to facilitate game delivery. Game providers do not receive your full identity or financial data;
• IT and infrastructure providers — cloud hosting, security, and platform maintenance providers who process data strictly on baiee's behalf under binding data processing agreements;
• Legal and regulatory authorities — where required or permitted by law, baiee may share personal data with law enforcement agencies, regulatory bodies, courts, or other public authorities in Bangladesh or internationally. This includes disclosures made in connection with fraud investigations, AML reporting, or court orders.

Section 07

International Data Transfers

The baiee platform serves players primarily based in Bangladesh. Depending on the location of our technology and service providers, your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. Where such transfers occur, baiee takes appropriate steps to ensure that your data receives an equivalent level of protection to that afforded in Bangladesh.

Safeguards that baiee applies to international transfers include:

• Binding data processing agreements incorporating standard contractual clauses with all third-party processors;
• Transferring data only to jurisdictions with recognised adequate data protection frameworks where practicable;
• Applying additional technical safeguards (including encryption at rest and in transit) to data transferred internationally.

If you would like more information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

Section 08

Data Retention

baiee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard data retention periods are as follows:

Once the applicable retention period has expired, baiee will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate analytical purposes.

Section 09

Cookies & Tracking Technologies

The baiee platform uses cookies and similar technologies to deliver a secure, functional, and personalised experience. A cookie is a small text file stored on your device by your web browser when you visit the baiee platform. Cookies allow the platform to remember your session, preferences, and settings between visits.

baiee uses the following categories of cookies:

• Strictly Necessary Cookies — essential for the platform to function. These include session authentication cookies that keep you logged in, security cookies that prevent cross-site request forgery (CSRF), and cookies that remember your responsible gaming preferences. These cookies cannot be disabled without breaking core platform functionality;
• Analytical / Performance Cookies — used to understand how players interact with the baiee platform, which pages are most visited, where errors occur, and how load times can be improved. Data collected by these cookies is aggregated and does not identify individual players directly;
• Functional Cookies — used to remember optional preferences such as your preferred language setting, display preferences, and last-used payment method to speed up future transactions;
• Targeting / Marketing Cookies — only placed where you have given explicit consent. These cookies allow baiee to deliver promotional communications and on-platform offers that are more relevant to your demonstrated interests and gaming behaviour.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the bai ee platform. For further information about how to manage cookies in your specific browser, please refer to your browser's help documentation.

Section 10

Marketing Communications

baiee may send you promotional communications about new games, bonuses, seasonal offers, and platform updates where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account settings. Marketing communications from baiee may be delivered by email, SMS, or WhatsApp message, depending on the preferences you have set on your account.

baiee will never send you unsolicited marketing messages. Any promotional communication you receive from baiee will clearly identify baiee as the sender and will include a straightforward mechanism to opt out of future communications of that type. We do not purchase marketing lists or send messages to individuals who have not expressly opted in to receive them.

You may withdraw your consent to receive marketing communications at any time through any of the following methods:

• Clicking the unsubscribe link included in any marketing email from baiee;
• Updating your communication preferences in the "My Account" settings section of the baiee platform;
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out" and specifying which channel(s) you wish to unsubscribe from (email, SMS, WhatsApp, or all).

Withdrawal of marketing consent will be processed within five (5) business days. Please note that withdrawing marketing consent does not affect your ability to receive transactional or account-related communications from baiee, such as deposit confirmations, withdrawal notifications, account security alerts, or updates to our Terms & Conditions and Privacy Policy. These service communications are necessary for the operation of your account and cannot be disabled.

Section 11

Security Measures

baiee employs a layered approach to information security, applying industry-standard technical and organisational safeguards to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction.

Our key security measures include:

• 256-bit SSL/TLS encryption — all data transmitted between your device and the baiee platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols, the same standard used by major banks and financial institutions operating in Bangladesh and globally;
• Encryption at rest — sensitive personal data stored in baiee's databases, including identity documents and financial data, is encrypted at rest using AES-256 encryption;
• Access controls — access to personal data within baiee is strictly limited on a need-to-know basis. Staff members are granted the minimum level of access required to perform their specific job function. All access to personal data is logged and audited;
• Two-factor authentication (2FA) — baiee's internal systems require two-factor authentication for all staff accessing production environments containing personal data. Players are also strongly encouraged to enable 2FA on their baiee accounts;
• Regular security audits — the baiee platform undergoes periodic security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited;
• Incident response procedures — baiee maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to player rights or freedoms, baiee will notify affected players and relevant authorities promptly in accordance with applicable obligations;
• Segregated player funds — player account balances are held in bank accounts that are fully segregated from baiee's operational funds, ensuring that your deposited funds are protected even in the event of business financial difficulties.

Section 12

Children & Minors

The baiee platform is strictly intended for adults aged 21 years and above. baiee does not knowingly collect, process, or retain any personal data from individuals under the age of 21. Age verification is a mandatory step in the baiee registration process, and baiee reserves the right to request documentary proof of age at any point during your use of the platform.

If baiee becomes aware, or has reasonable grounds to suspect, that personal data has been collected from an individual who is under 21 years of age, that data will be deleted promptly and without notice, and the associated account will be permanently closed. Any funds deposited by an underage player will be returned in full via the original payment method where technically possible.

If you are a parent or guardian and believe that a minor in your care has registered a baiee account or submitted personal data to our platform, please contact us immediately at [email protected]. baiee takes all reports of this nature seriously and will investigate and act on confirmed reports within two (2) business days.

baiee also recommends that parents and guardians use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. Responsible gaming begins at home as well as on the platform.

Section 13

Your Data Protection Rights

As a player on the baiee platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". baiee will respond to all verified requests within 14 business days.

• Right of Access — you have the right to request confirmation of whether baiee holds personal data about you, and to receive a copy of that data together with information about how it is processed. This is sometimes referred to as a "Subject Access Request" (SAR);
• Right to Rectification — if any personal data that baiee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly through your baiee account settings;
• Right to Erasure ("Right to be Forgotten") — you may request that baiee delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to legal retention obligations — for example, baiee is required to retain certain financial and identity records for a minimum of five to seven years under applicable law, and such data cannot be deleted on request during that period;
• Right to Restriction of Processing — in certain circumstances you may request that baiee restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while you have raised an objection to processing and baiee is assessing that objection;
• Right to Object — you have the right to object to the processing of your personal data where baiee relies on its legitimate interests as the legal basis, and where you believe that your privacy interests outweigh those legitimate interests. You have an unconditional right to object to processing for direct marketing purposes at any time;
• Right to Data Portability — where baiee processes your personal data on the basis of your consent or to perform a contract, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent — where baiee relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Section 14

Changes to This Privacy Policy

baiee reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer on the platform. The "Last Updated" date at the top of this Privacy Policy will always reflect when the most recent revision was made.

Where a revision to this Privacy Policy constitutes a material change — for example, a change to the categories of data we collect, a new type of third-party sharing arrangement, or a change to how long we retain your data — baiee will provide advance notice to all registered players via email to their registered address at least fourteen (14) days prior to the revised policy taking effect. For non-material changes (such as typographical corrections or clarifications that do not alter the substance of the policy), baiee may update the policy without advance notice, but the "Last Updated" date will reflect the change.

Your continued use of the baiee platform after a revised Privacy Policy has taken effect constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any material change to this Privacy Policy, you must cease using the baiee platform and may close your account by contacting [email protected]. baiee will process account closure requests in accordance with the provisions set out in the Terms & Conditions.

baiee recommends that you review this Privacy Policy periodically to stay informed about how we are protecting your personal data. The current version of this Privacy Policy is always available at https://baiee.io/privacy-policy.

Section 15

Contact & Data Requests

If you have any questions, concerns, or requests in relation to this Privacy Policy, or wish to exercise any of your data protection rights as described in Section 13, please contact the baiee Data Support team through any of the following channels:

• Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request" and include your registered username and a brief description of your request;
• Live Chat: Available 24/7 directly on the baiee platform at https://baiee.io;
• WhatsApp: +880 1700 000000, available between 09:00 and 01:00 Bangladesh Standard Time (BST, UTC+6), seven days a week.

baiee aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 14 business days. For Subject Access Requests (SARs) and erasure requests, the 14-business-day response period begins from the date that baiee has successfully verified your identity.

For identity verification or compliance-related correspondence, please direct your enquiry to [email protected] with the subject line "Verification Request" and attach any requested documentation. baiee processes verification requests within two (2) business days under normal operating conditions.

baiee's support team is available around the clock, every day of the year, including public holidays observed in Bangladesh such as Eid, Durga Puja, Victory Day (16 December), and Independence Day (26 March). All privacy and data protection communications are conducted in English.